Refund policy

Returns
We want you and your dog to be happy with every order. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at vatsala@twoandahalftails.com. Please note that returns will need to be sent to: Two & a Half Tails, 9 Anand Avenue, Amritsar 143001, Punjab, India.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at vatsala@twoandahalftails.com.

Cancellations
Orders can be cancelled only before they have been shipped. Once an order has been dispatched, it cannot be cancelled. If your cancellation is successful, you'll receive it as store credit for a future purchase. To cancel, please contact us at vatsala@twoandahalftails.com as soon as possible, we'll do our best to catch it before it ships.

Return shipping
If you're returning an item because you've changed your mind, return shipping costs are the customer's responsibility. If the return is due to a defect, damage, or an error on our part (wrong item sent), we'll cover the return shipping cost.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as our treats), custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Returns are resolved as either an exchange for a different item or store credit, whichever you prefer. To ensure you get what you want quickly, you're welcome to place a new order right away using your store credit once it's issued, rather than waiting for the original return to be processed.

Refunds
We will notify you once we've received and inspected your return, and let you know if it's been approved. If approved, we'll issue an exchange or store credit, whichever you prefer, within 10 business days of approval. Store credit does not expire and can be used on any future order.

If more than 15 business days have passed since we've approved your return and you haven't received your exchange or store credit, please contact us at vatsala@twoandahalftails.com.